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A day in the life at One Connectivity with Steve

June 13, 2016 2:52 pm View Post

Our team answer the questions you’ve always wanted to ask..

… this week, with Account Manager, Steve Kershaw!

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Steve, what is your role here at One Connectivity?  

I am an Account Manager!

How long have you been a member of the team?

Twenty-seven months now!

 How does an average day in the office start for you?

I’m on the road for 7:30am down the M6 or M1 motorway (depending where customers are). I check in with the Boss at 8:30am and my first appointment is at 10:00am, followed by a second one at 2:00pm. Then I review/upgrade accounts, head for home, check out with the Boss, and I’m hopefully home before 7pm – depending on traffic of course!

What would you say is a highlight for you throughout your working day?

Motivational chats with my Sales Director.

Everyone has their own little role in a team, office DJ, office feeder (the one that always brings in the cakes…) what would you say your role is?

Cuddle giver!

If your colleagues were to describe you in three words, what do you think they would be?

Cool, good looking!

What’s the biggest challenge you face on a daily basis?

Motorways/traffic.

What’s your favourite part of your role?

Happy customers!

What’s the best thing about working at One Connectivity?

We’re all friends in the team.

A day in the life at One Connectivity with Phil

May 31, 2016 2:37 pm View Post

Our team answer the questions you’ve always wanted to ask..

this week, with Customer Relations Manager, Phil Higgs

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Phil, what is your role here at One Connectivity?  

I am the Customer Relations Manager at One Connectivity.

How long have you been a member of the team?

I have been a member of the team for just over a year.

 How does an average day in the office start for you?

My day starts by opening up the office!

What would you say is a highlight for you throughout your working day?

Issue resolution.

Everyone has their own little role in a team, office DJ, office feeder (the one that always brings in the cakes…) what would you say your role is?

Office DJ and elder statesmen.

If your colleagues were to describe you in three words, what do you think they would be?

Supportive, experienced, clown.

What’s the biggest challenge you face on a daily basis?

The network’s bureaucracy.

What’s your favourite part of your role?

As a fledgling company, I enjoy being able to influence and contribute to the evolution of the business.

What’s the best thing about working at One Connectivity?

It’s a relaxed environment, where everyone works as a close team.

A day in the life at One Connectivity with Ka

May 13, 2016 11:27 am View Post

Our team answer the questions you’ve always wanted to ask..

… this week, with Project Manager, Ka Yuen!

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Ka, what is your role here at One Connectivity?  

I am a Project Manager who process the mobile solution for both new and existing customers.

How long have you been a member of the team?

I have been a member of the team since October 2013.

 How does an average day in the office start for you?

I start at around 9:00am, processing mobile quotes and checking my emails.

What would you say is a highlight for you throughout your working day?

I really enjoy solving day to day problems.

Everyone has their own little role in a team, office DJ, office feeder (the one that always brings in the cakes…) what would you say your role is?

The Transformer… Who wears a lot of office hats!

If your colleagues were to describe you in three words, what do you think they would be?

Honest, Optimistic and one of a kind.

What’s the biggest challenge you face on a daily basis?

Dealing with network issues.

What’s your favourite part of your role?

Meeting job tasks and ensure the day to day running of our job runs smoothly.

What’s the best thing about working at One Connectivity?

We are a young enthusiastic group who constantly look for ways to improve our job.

A day in the life at One Connectivity with Emma

April 27, 2016 2:02 pm View Post

Our team answer the questions you’ve always wanted to ask…

this week, with Internal Business Development Manager, Emma Armstrong!

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Emma, what is your role here at One Connectivity?  

I am an Internal Business Development Manager. I process fixed line, broadband and hosted solutions for new and existing businesses. I also process the billing for fixed lines and broadband customers. I bring on new business in all of the solutions we provide and I am on hand to solve any issues with the solutions.

How long have you been a member of the team?

I have been a member of the team since March 2014

 How does an average day in the office start for you?

I start around 8.50am, the I check my emails for any issues which I start to resolve and then speak to existing and new businesses regarding any new solutions we are providing.

What would you say is a highlight for you throughout your working day?

When the customer is happy with an outcome or I have brought a new solution for a customer.

Everyone has their own little role in a team, office DJ, office feeder (the one that always brings in the cakes…) what would you say your role is?

The Office Mum !

If your colleagues were to describe you in three words, what do you think they would be?

Honest, Passionate about my job, likes her food.

What’s the biggest challenge you face on a daily basis?

Dealing with Open Reach and how they work as a company.

What’s your favourite part of your role?

Resolving issues bringing new business on, speaking to existing customers.

What’s the best thing about working at One Connectivity?

It’s easy to talk to my Director about work and any issues I have, it’s refreshing.

A day in the life at One Connectivity with Simon

April 14, 2016 2:19 pm View Post

Our team answer the questions you’ve always wanted to ask..

… this week, with Customer Service Advisor, Simon Smith!

Simon, what is your role here at One Connectivity? 

I am a Customer Service Advisor – I process new and existing customer mobile quotes and upgrades. I also deal with day to day issues over the telephone and via email for our existing customers.

How long have you been a member of the team?

I have been a member of the team since 20th July 2015.

How does an average day in the office start for you?

I start at 9:00am, then I check my calendar for any EE bills that need to be emailed to customers. I then check my emails for any current or on-going issues and resolve them as quickly as possible.

What would you say is a highlight for you throughout your working day?

The highlight for me throughout the day is when I receive positive customer feedback, after resolving any issues or problems the customer may have.

Everyone has their own little role in a team, office DJ, office feeder (the one that always brings in the cakes…) what would you say your role is?

Office Search Engine.

If your colleagues were to describe you in three words, what do you think they would be?

Enthusiastic, Methodical and Energetic.

What’s the biggest challenge you face on a daily basis?

The biggest challenge I face is dealing with EE over the telephone.

What’s your favourite part of your role?

Solving problem for customers and processing mobile phone quotes.

What’s the best thing about working at One Connectivity?

The best thing about working at One Connectivity is the office atmosphere and learning more and more about the telecommunications industry.

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