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HAS Care Plus is a leading care home provider operating across two key sites: Charlotte James Nursing Home and St Mary’s Mount. Providing round-the-clock care to residents, strong communication tools and reliable connectivity across both locations is essential to their operations.

 

As the contract for their existing telecoms services neared its end, HAS Care Plus wanted to consolidate their communication solutions under one provider. They were looking for an upgraded, future-proof system that could support their 24-hour rota of staff and deliver reliable broadband, Wi-Fi, and telephony services.

 

After initially working with One Connectivity for their Charlotte James site back in 2021, they chose to extend the partnership to St Mary’s Mount in June 2024, trusting our expertise and ability to deliver tailored telecom solutions for the care sector.

The Challenge

Outdated telecom and connectivity infrastructure

HAS Care Plus had previously been using an on-premise Siemens system at both sites, with fragmented services from multiple providers for broadband, Wi-Fi, and phone systems. The outdated systems made internal communication inefficient and created challenges in staff coordination.

HAS Care Plus had previously been using an on-premise Siemens system at both sites, with fragmented services from multiple providers for broadband, Wi-Fi, and phone systems. The outdated systems made internal communication inefficient and created challenges in staff coordination.

Reliable connectivity for 24-hour rotating staff

HAS Care Plus staff work around the clock and need a dependable phone and Wi-Fi network to communicate effectively and use their tablets and devices to update patient information records in real time. The legacy system in place lacked the capability to support the team across the entire site.

HAS Care Plus staff work around the clock and need a dependable phone and Wi-Fi network to communicate effectively and use their tablets and devices to update patient information records in real time. The legacy system in place lacked the capability to support the team across the entire site.

Multi-building integration

With Charlotte James housed in an old Edwardian building and St Mary’s Mount split across three separate buildings, a strategic telecom system and Wi-Fi upgrade was needed to offer team-wide connectivity without signal black spots.

With Charlotte James housed in an old Edwardian building and St Mary’s Mount split across three separate buildings, a strategic telecom system and Wi-Fi upgrade was needed to offer team-wide connectivity without signal black spots.

Easy transition with minimal disruption

Switching telecom providers in an active care home environment posed a challenge, as any downtime could impact critical communication and patient care.

Switching telecom providers in an active care home environment posed a challenge, as any downtime could impact critical communication and patient care.

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The Solution

First, we conducted an initial site survey where our experts assessed the existing setup. Next, we built a fully tailored solution in-house, configuring everything to the customer’s specification before installation. Our team made sure there was a smooth transition by pre-configuring all devices and programming the cloud phone system before arriving on-site.

 

The Technical Stuff

 

What did Charlotte James Nursing Home upgrade to?

 

  • 2 broadband connections (one for telephones and office internet, one for Wi-Fi)
  • 4 phone extensions (2 x 1040 handsets, 2 x Yealink cordless handsets)
  • iPECS Cloud telephony system
  • Ubiquiti Wi-Fi solution with a cloud key and 4 access points

 

What did St Mary’s Mount upgrade to?

 

  • 3 Broadband connections, ensuring dedicated connectivity for each of the three buildings
  • 9 phone extensions (6 x 1040 handsets, 3 x Wi-Fi handsets, 3 x Softclients for staff)
  • iPECS Cloud telephony system
  • Brand-new Ubiquiti Wi-Fi installation
  • Future-proofed system, ready to scale with future expansion plans

 

Our installation team completed the project to timeline, which meant minimal disruption. From conducting the site survey right through to installation, the project was completed within 2-3 weeks. Working closely with Openreach, we managed the broadband setup and performed the installation within a one-week turnaround after broadband activation, getting the sites up and running promptly.

The Benefits

Reliable, seamless communication

With the iPECS phone system, all staff can now stay connected across both sites, with instant and uninterrupted communication between teams. Voicemail functionality and call routing have been welcome tools to make sure no critical messages are missed.

With the iPECS phone system, all staff can now stay connected across both sites, with instant and uninterrupted communication between teams. Voicemail functionality and call routing have been welcome tools to make sure no critical messages are missed.

Boosted Wi-Fi coverage for staff and residents

Our Ubiquiti Wi-Fi solution offers fast, stable internet connectivity across both care homes, supporting both staff communication and resident needs. The team can now use their tablet devices and upload important patient information without loss of connection. Future Wi-Fi expansions are planned to accommodate ongoing care home growth.

Our Ubiquiti Wi-Fi solution offers fast, stable internet connectivity across both care homes, supporting both staff communication and resident needs. The team can now use their tablet devices and upload important patient information without loss of connection. Future Wi-Fi expansions are planned to accommodate ongoing care home growth.

Simplified management under one provider

HAS Care Plus was previously using multiple providers for broadband, Wi-Fi, and phones. One Connectivity have consolidated the services, managing everything, and providing a single point of contact for all telecom needs.

HAS Care Plus was previously using multiple providers for broadband, Wi-Fi, and phones. One Connectivity have consolidated the services, managing everything, and providing a single point of contact for all telecom needs.

Future Proof Technology

Both sites now benefit from a scalable, cloud-based phone system and high-speed broadband, with technology that’s reliable and adaptable as their operations grow.

Both sites now benefit from a scalable, cloud-based phone system and high-speed broadband, with technology that’s reliable and adaptable as their operations grow.

Local support for peace of mind

With engineers based nearby, HAS Care Plus can rely on our quick, hands-on support whenever needed, so their systems can run smoothly with rapid troubleshooting.

With engineers based nearby, HAS Care Plus can rely on our quick, hands-on support whenever needed, so their systems can run smoothly with rapid troubleshooting.

Hear from the customer

“One Connectivity made upgrading our telecoms effortless. From site surveys to installation and ongoing support, their team ensured everything ran smoothly with minimal disruption to our care homes. The new cloud phone system and Wi-Fi have vastly improved communication and connectivity across both sites, making life easier for our staff. Having a local provider we can rely on has been invaluable.” – Jess Gill, Care Home Manager, HSA

 

Why care homes choose One Connectivity

 

  • Tailored telecom solutions – specialising in cloud phone systems, broadband, and Wi-Fi for care homes.
  • Seamless multi-site connectivity – onboarding reliable communication across multiple buildings.
  • Local expertise, nationwide support – we offer quick response times and hands-on assistance with a team of expert, nearby engineers.
  • Future-proofed systems – scalable solutions that fit to your care home and evolve with business growth.
  • All-in-one provider – simplifying telecom and connectivity management with one trusted partner.

 

From consultation to installation and beyond, One Connectivity continues to support HAS Care Plus with their telecoms, communications and connectivity. Both sites have experienced increased efficiency and reliability, something that care homes need to run effectively and safely. With future Wi-Fi expansion planned for new care home extensions at Charlotte James Site, we’re continuing to support HAS Care Plus as they grow. Want to talk to our specialists about your care home requirements? We’re just a phone call (or an email!) away.

 

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