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Barnsley Football Club is a professional football club based in South Yorkshire. In the summer of 2023, the club needed to upgrade their current phone system. They were searching for a simple, reliable phone system that delivered what they needed at the right price.

The club took their time to research the most suitable options out there. They narrowed their choices down to three impressive providers. After a competitive selection process, Barnsley finally decided to work with One Connectivity, impressed with their wraparound support and tailored approach to their customers.

The Challenges

Fluctuating Call Volumes

As you can imagine, a professional football club has to deal with the pressure of high call volumes at irregular times of the day or week. Staff need to be able to dial in or out on a reliable system no matter how high the call volume.

As you can imagine, a professional football club has to deal with the pressure of high call volumes at irregular times of the day or week. Staff need to be able to dial in or out on a reliable system no matter how high the call volume.

Hybrid Working

Barnsley FC needed a flexible phone system which allowed their team to work from different locations at different times with the capacity to take calls from any location with through an improved, integrated phone network.

Barnsley FC needed a flexible phone system which allowed their team to work from different locations at different times with the capacity to take calls from any location with through an improved, integrated phone network.

Outdated Phone System

Using the same technology they’d used for a number of years; the club were struggling to keep up with call volumes and the needs of their staff and customers. An outdated phone system made communications internally and externally more stressful, which ultimately impacted customer service.

Using the same technology they’d used for a number of years; the club were struggling to keep up with call volumes and the needs of their staff and customers. An outdated phone system made communications internally and externally more stressful, which ultimately impacted customer service.

The Solution

After fully understanding the football clubs’ specific needs One Connectivity provided them with modern solutions to solve the challenges they were facing.

 

It was clear that moving to a cloud hosted phone system was the optimal choice for the club, so with between 40 and 60 users, we provided them with 36 cloud licenses with 9 full licenses. For hardware, the club was provided a mixture of Ericsson-LG iPECS 1030s and 1040s handsets with full licenses to use the apps on mobile.

 

The 1030i and 1040i handsets offer a range of features, including LCD colour displays, programmable keys and access to stored telephone numbers in the football club’s system, making internal and external communications seamless. Further details about this business phone system can be found on our website.

 

The new system allows the club to have a landline number and make calls from anywhere via that number. By simply installing an app on a mobile device, staff can dial out, or have calls rerouted to their mobile through the business number from any location.

 

This simple transaction means customers only ever need one number to call, as an auto attendant can direct calls to the relevant departments or group of phones as necessary.

The Benefits

Flexibility

The nature of Barnsley’s fluctuating call volumes needed a flexible approach. Whether in the office, at home or on the road, the club’s staff can take or make calls from the business landline, providing the perfect flexibility and improving communication between staff both internally and externally.

The nature of Barnsley’s fluctuating call volumes needed a flexible approach. Whether in the office, at home or on the road, the club’s staff can take or make calls from the business landline, providing the perfect flexibility and improving communication between staff both internally and externally.

Reliability

As an established provider of Ericsson-LG solutions, Barnsley FC were confident that the products and services they were being provided by One Connectivity were reliable and high quality. The combination of a global brand like Ericsson-LG and One Connectivity working with local businesses for 10 years gave the football club faith that they were getting high-quality products and customer service.

As an established provider of Ericsson-LG solutions, Barnsley FC were confident that the products and services they were being provided by One Connectivity were reliable and high quality. The combination of a global brand like Ericsson-LG and One Connectivity working with local businesses for 10 years gave the football club faith that they were getting high-quality products and customer service.

Efficiency

Setting the club up with an auto attendant and the option to use one business number no matter the device resulted in seamless customer service. On average, calls can be answered within 5 rings and if for some reason someone is unable to answer, the call is simply rerouted.

Setting the club up with an auto attendant and the option to use one business number no matter the device resulted in seamless customer service. On average, calls can be answered within 5 rings and if for some reason someone is unable to answer, the call is simply rerouted.

Future Proof Technology

Although Barnsley FC required a fairly simple setup, the solutions we installed have far more capacity than just making calls. This gives the club peace of mind that down the track if they need it to do more, it’s ready to go.

Although Barnsley FC required a fairly simple setup, the solutions we installed have far more capacity than just making calls. This gives the club peace of mind that down the track if they need it to do more, it’s ready to go.

More From Barnsley FC

“The most important thing to us was to have a phone system that fundamentally works from day one. The installation was seamless, handsets were delivered and up and running quickly and One Connectivity couldn’t have been more helpful, with quick responses to any questions we had. The solutions deliver, and we’ve got an efficient phone system that meets our needs.

 

It’s important to support local businesses, and I couldn’t recommend highly enough working with One Connectivity, they haven’t just sold us a system to never be seen again, we see them using our hospitality, bringing their clients to the club, reaching out to the Barnsley FC network and being part of the community.” Barnsley FC’s Interim Chief Executive Officer, Jon Flatman.

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