14 Apr 2016 A day in the life at One Connectivity with Simon
Our team answer the questions you’ve always wanted to ask..
… this week, with Customer Service Advisor, Simon Smith!
Simon, what is your role here at One Connectivity?
I am a Customer Service Advisor – I process new and existing customer mobile quotes and upgrades. I also deal with day to day issues over the telephone and via email for our existing customers.
How long have you been a member of the team?
I have been a member of the team since 20th July 2015.
How does an average day in the office start for you?
I start at 9:00am, then I check my calendar for any EE bills that need to be emailed to customers. I then check my emails for any current or on-going issues and resolve them as quickly as possible.
What would you say is a highlight for you throughout your working day?
The highlight for me throughout the day is when I receive positive customer feedback, after resolving any issues or problems the customer may have.
Everyone has their own little role in a team, office DJ, office feeder (the one that always brings in the cakes…) what would you say your role is?
Office Search Engine.
If your colleagues were to describe you in three words, what do you think they would be?
Enthusiastic, Methodical and Energetic.
What’s the biggest challenge you face on a daily basis?
The biggest challenge I face is dealing with EE over the telephone.
What’s your favourite part of your role?
Solving problem for customers and processing mobile phone quotes.
What’s the best thing about working at One Connectivity?
The best thing about working at One Connectivity is the office atmosphere and learning more and more about the telecommunications industry.