Ginho Group are an international automotive company founded in 2003. They specialise in precision casting and selling parts to the automotive industry.
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The Challenges
Supporting business growth
Ginho has expanded significantly over the past eight years, resulting in the opening of multiple locations beyond their parent site in China. This expansion presented new challenges for how the company communicated internally and with their clients.
Ginho has expanded significantly over the past eight years, resulting in the opening of multiple locations beyond their parent site in China. This expansion presented new challenges for how the company communicated internally and with their clients.
Call costs
For a multinational company, calls are not always cheap. Ginho needed a way of connecting to their clients overseas and contacting the engineers of their head office in China.
For a multinational company, calls are not always cheap. Ginho needed a way of connecting to their clients overseas and contacting the engineers of their head office in China.
Remote Working
The company also wanted to give their colleagues the possibility of remote working. Resolving this would mean switching to a unified solution that could stretch beyond their office phone handsets.
The company also wanted to give their colleagues the possibility of remote working. Resolving this would mean switching to a unified solution that could stretch beyond their office phone handsets.
The Solution
Over the years of expansion, new sites began opening, and new staff joined the teams for each one. As a result, the company became swamped by complex, ever-changing contracts. They wanted to bring all of these under one roof, and so got in touch with us. From then on, we would handle all these services under a single bill, as they continued to grow.
The Benefits
Unified Communications
We kitted Ginho out with Ericsson-LG’s iPECS ONE, a cloud-hosted unified communications (UC) solution. the Ginho team can now handle voice and video calls, use instant messaging, answer client queries and more from their mobile or desktop.
We kitted Ginho out with Ericsson-LG’s iPECS ONE, a cloud-hosted unified communications (UC) solution. the Ginho team can now handle voice and video calls, use instant messaging, answer client queries and more from their mobile or desktop.
Desktop Calls
We installed 16 1040i iPECS handsets across the UK and German Ginho sites. The new handsets, which can also be operated via the iPECS ONE app, made calling much easier. Making calls on a desktop allows options such as window popping and click-to-dial, so the team can start voice or video calls much more quickly.
We installed 16 1040i iPECS handsets across the UK and German Ginho sites. The new handsets, which can also be operated via the iPECS ONE app, made calling much easier. Making calls on a desktop allows options such as window popping and click-to-dial, so the team can start voice or video calls much more quickly.
Future-proofing
Ginho’s communications now operate at the same speed as the rest of their business. As a result, the expectations of their customers have gone up, as well as the company’s overall standards of service.
Ginho’s communications now operate at the same speed as the rest of their business. As a result, the expectations of their customers have gone up, as well as the company’s overall standards of service.
More from Ginho Group
Take a closer look into how One Connectivity supported Ginho Group in our video case study.
Client Story
”The solution has benefitted us in a number of ways. As we’ve grown as a company, the expectation of what we offer from our customers means we’ve had to raise communication levels.
We’ve also had to ensure that we can maintain that level of connectivity. This has been great! The new system has really helped us to provide that. The offerings in terms of conferencing, global connections and how the employees connect with customers has been seamless.”
