14 Mar 2023 From our Head of Account Management Pete Butts: How our service supports healthcare practices
From an accounts perspective, One Connectivity tailors our services differently to every industry sector. For healthcare practices, we often find that a personal on-site approach and close attention to detail is key.
I think we can all agree that these are trying times for the healthcare industry. Challenges such as reduced budgets and high influxes of patient traffic means that communication can sometimes get lost. The team at One Connectivity can provide healthcare practices with a remedy that removes some of these pain-points and optimizes communications.
Working closely with your practice
Our priority is to listen to you, together we can discuss your challenges, and come up with a plan that streamlines the way your practice operates. By working together, we can formulate the perfect solution, making it as easy as possible for your patients and staff to connect.
Once your contract with us begins, you’ll be assigned an account manager who will be dedicated to understanding the challenges you face. We use a hands-on approach when working with healthcare practices.
Your account manager will schedule regular check-ins and visits to your practice to discuss what’s working well and what could be improved. This personal approach helps us to help you, and builds a long-lasting fruitful partnership. And of course, our account managers are always just a phone call away.
Assessing the needs of your practice
I think I speak for every industry when I say that a ‘one size fits all’ approach just doesn’t work. The healthcare industry in particular needs clear processes for storing and sharing sensitive patient information. As well as this, we understand that patients need to be able to call a service, arrange appointments and easily get through to the right departments.
To find the ideal solution, it’s useful for us to know what’s on behind the scenes. From the first site visit and first few meetings with your team, we’ll be gathering information and assessing your potential pain-points. By getting to know how your practice runs day-to-day, we can get to the heart of the matter and provide supportive and logical solutions.
Once we know your practices challenges, we will review these pain points and start building a solution. We have a portfolio of professional services to help bring older phone systems and internet connections up to modern standards. By reviewing your practice’ goals and future plans, we can provide a solution that meets your budget.
Why we care
At One Connectivity, we view ourselves as an extension of your team, and our account management process reflects that. We strive to provide technology that helps you communicate and connect more effectively, and our account managers play a crucial role in achieving that goal.
From the moment we came together as a business in 2013, our mission has been to empower small and medium-sized healthcare practices to compete with larger organisations. And, we’re proud to have expanded to serve enterprise-level clients as well. We want to help practices of all shapes and sized to stay connected.
Get in touch with our friendly team to find out more.
https://oneconnectivity.co.uk/contact/