30 Jul 2024 How we’re helping medical sites, a mixed Q&A
Cloud phone systems: improving patient experience at multiple medical sites
Here at One Connectivity, we know the challenges and common issues that healthcare settings are often faced with: patient dissatisfaction with long hold times, excessive call volume causing staff to feel overwhelmed and a lack of clear insights causing difficulty when trying to optimise staffing schedules.
Let’s look at three real-life examples of medical sites who approached us to help with their needs, delving into how our cloud telephony solutions resolved key challenges and enhanced patient care.
Woodseats Medical Centre
A health centre that provides service to nearly 10,000 patients, told us the challenges they were facing with patients’ frustration due to long hold times and extra pressure on staff juggling high call volume. Clearly, a solution for improving communication was desperately needed.
Cloud phone systems have some key advantages over on-premise phone systems, especially for medical centres.
Dental Perfection
Similarly, Dental Perfection, a dental practice who offer NHS and private dental treatment, were looking for a way to improve their patient satisfaction and enable their team to be more productive.
No. 1: The Orthodontic Specialists
And finally, No. 1: The Orthodontic Specialists needed a provider that really understood their needs and sincerely cared about pairing them with the right technology who could be a ‘go-to’ for any technical enquiry.
One Connectivity’s cloud phone systems are proven to solve these complex problems, so we were confident that we could help.
Why are medical providers switching to a cloud phone system?
Our iPECS Cloud phone system transformed communication for all three medical sites, offering a variety of features that significantly benefited each healthcare provider. Here’s a breakdown of key features One Connectivity specifically tailored to companies within the healthcare sector:
- Auto call back: This feature reduces wait times by allowing patients to receive a call back once a member of the team became available.
- Advanced call routing: Patients are efficiently connected to the member of staff they require, leading to faster resolution and improved service.
- Real-time analytics: Valuable data on call volume and peak times allows for medical sites to optimise staff scheduling and resource allocation.
Find out more about our business phone system solutions.
What are the benefits of a cloud phone system for medical providers?
Reduced patient frustration
The auto call back feature and efficient call routing minimised hold times and improved overall patient experience.
Woodseats Medical Centre have benefited greatly from, ‘We wanted to be able to have an auto call back facility to further improve patient satisfaction. This feature has been great for helping our staff manage incoming calls.’
Dental Perfection explains, ‘Moving to iPECS Cloud has transformed the way we interact with patients and deliver customer service. With the various tools and features, we’ve been able to increase patient satisfaction.’
Enhanced staff productivity
All three companies benefited greatly from the real-time analytics which allowed them to make informed decisions about staffing, scheduling, and resource allocation.
‘We have found the analytics tools help us keep a track on call numbers in real time, also by having insight into the busiest call times of the day has allowed us organise staffing more appropriately.’ – Woodseats Medical Centre
‘Moving to iPECS Cloud has… enabled our team to be more productive. It’s overhauled the way we do communications, which has a direct impact on our business and reputation.’ – Dental Perfection
‘Thank you, One Connectivity for setting us up with a cloud system that does everything we need it to and more.’ No1: The Orthodontic Specialists
Why should I choose a smaller telecoms provider for my cloud phone system?
“The entire team at One Connectivity have been supportive and attentive from start to finish, and continue to be our go-to for any technical enquiry. The benefit of going against the grain and choosing a smaller telecoms company is that you’re not just a number, you’re a customer that matters.” – No. 1: The Orthodontic Specialists
Investing in a tailored phone system can significantly improve communication and workflow for medical centres. As the testimonial from ‘No.1: The Orthodontic Specialists’ demonstrates, we combine the right features with proactive, dedicated tech support. It’s a powerful pairing that leads to improved patient satisfaction, increased staff productivity, and data-driven decision making.
Opting for a smaller telecoms company has many benefits that enhance your patient and employee experience. Read more of our case studies.
Why choose us?
Expert tech support, industry knowledge, tailored approach.
What ultimately sets us apart from other larger telecom providers is our knowledge of the healthcare sector paired with our personable approach. We ensure smooth implementation as well as ongoing support for any technical enquiries.
Dental Perfection were particularly impressed with our customer service, ‘One Connectivity’s tech support have been nothing short of fantastic, from advice on handsets through to installation. Any question or query has been handled swiftly, and made the whole onboarding painless.’
‘One Connectivity were very supportive in getting the system up and running, and it definitely helped that they have experience working within the health sector.’
‘When we decided to upgrade our phone systems, we were looking for a provider that really understood our needs and that really cared about pairing us with the right technology. After speaking with the team at One Connectivity and having a tailored plan created for us, we were excited to be working with a telecoms provider that had a team of experts that had experience working with other healthcare centres.’
Head to our website to discover which phone system is right for your medical centre or find out how easy it is to switch to One Connectivity.
Start experiencing the benefits of cloud telephony
Cloud phone systems have some key advantages over on-premise phone systems, especially for medical centres such as GP surgeries, dentists and private hospitals.
We know different medical sites have different needs, but all share the same demand of having a reliable and fit-for-purpose phone system.
One Connectivity can help. We are renowned for our service, and we would be delighted to help. To find out more, get in touch today.