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Phone System Add-ons
Contact UsIt’s essential to assess how you’re doing. To go with your cloud, hybrid or on-premise phone system, we offer intuitive call analytics tools to give you a deeper understanding of your work. You can get detailed, customisable metrics on individuals or groups in real time, or schedule regular reports. Better still, you can access it from anywhere, on any device – including your mobile!
Easy-to-use call recordings
Call analysis isn’t just about quantity – quality matters too. One Connectivity can help with user-friendly, web-based call recording apps compatible with all our phone systems. You can flag calls, or easily locate them with multiple search filters. You can even listen in real time. And for security and peace of mind, all products are encrypted and fully compliant with GDPR and all relevant laws.
CONTACT for iPECS Cloud
CONTACT for iPECS Cloud: enhance your business communication
Providing effective communication to your customers is crucial. This includes listening to customer feedback and having all the information at your fingertips, but it also extends to offering customers a choice of communication channels.
The modular design of CONTACT for iPECS Cloud allows a true OMNI-Channel experience. Choose the right communication tool for team members, connecting all phone, email, SMS, chat and social media communication into a single, cloud-based solution.
CONTACT takes WhatsApp, MS Teams, Email, SMS, video and other media channels, and manages them in a single interface, offering centralised reporting. The personalised, flexible approach increases customer experience and retention.
ENGAGE for iPECS Cloud
ENGAGE for iPECS Cloud: elevate your customer service with AI.
Enhance customer service with ENGAGE for iPECS Cloud, the powerful website widget enabling one-click voice calls, video calls, and AI-powered webchat, streamlining support and increased customer satisfaction.
ENGAGE is an easy-to-install plugin that integrates seamlessly with your website. Visitors can initiate voice calls, video calls, or AI-driven webchats with a single click. Powered by ChatGPT, ENGAGE ensures quick and accurate responses using your website’s information, enhancing user engagement and supporting your sales funnel.
Sidekick
Sidekick your AI-powered assistant
Are you ready to streamline call handling tasks and maximise team productivity? Then AI is here to help.
Available as part of iPECS Cloud, Sidekick is an innovative AI-powered assistant that eliminates time-consuming, manual tasks using AI tools to provide valuable call insights and data.
Analysing the quality of customer interactions for you, Sidekick makes labour-intensive call analysis simple and stress-free, saving your team valuable time and resource.
The Benefits
Flexibility for remote teams
Valuable business insights
Enhance customer experience
Same time and resources
Improve quality insurance
Boost Sales
Increase team efficiency
Enhance complaint resolution
Improve employee productivity
Monitor team performance
Client Story
One Connectivity definitely have the most important ingredient that many companies in the UK lack, they have Customer Service & after Sales Service in bucket loads. If it’s these two ingredients your looking for and much, much more get in touch, you won’t be disappointed.
Shaun Gray, GINHO EUROPE PRECISION MANUFACTURING CO LTD
