16 Sep How AI is changing the game for business communications
It’s time to take back time with customised AI tools
From how you answer calls to how your sales team tackles their day to day, AI-powered tools are transforming phone systems and business communication, and it’s moving at a rapid rate.
You might think AI means automation that feels robotic and stiff, replacing people with something less personal. But, when you customise your AI tools, it can boost your brand, save time and help your team do more.
Whether you already have a business phone system in place or you’re exploring cloud phone systems for the first time, it’s worth asking yourself – are you getting everything you could from your phone setup?
In this blog, we’ll look closely at AI tools for business phone systems, moving away from off-the-shelf solutions to tailored products.
What AI-powered phone systems features are available?
Modern phone systems can do a lot more than simply take and transfer calls. When powered by AI, they can become an extra member of your team, supporting you in the background and with customer-facing tasks. Here’s what businesses just like yours are already using to boost productivity and efficiency across their company:
Music on hold that matches your brand
No one likes to be left on hold, and they don’t like repetitive music or automated messages. Your hold time doesn’t have to be boring and frustrating for customers. With AI on hold, we’ll help you create tailored messages that reflect your voice, products and values. You could be looking to add a friendly reminder of your latest offers or get more personal with a branded introduction to your team, whatever you’d like to convey, your callers will stay engaged and informed.
AI-powered analytics and recording features
The power of AI is growing by the day, and AI-powered tools can now automatically record, transcribe and analyse calls for you. Sidekick helps your sales and support teams save hours of time. Plus, you’ll get insights into how customers are feeling with sentiment tracking and keyword detection. These tools are great for knowing your customer, offering improved service and helping to train your team and improve call outcomes over time.
Smart communication tools that fit your workflow
Tools like Engage, the AI web widget, live chat and custom voice assistant, can integrate with your website and phone system – allowing no sale or customer to slip through the net. Engage will support your team by answering common questions, booking video calls (which then go directly to your team members), or routing queries instantly. What’s even more impressive, is you can customise your messages to fit your brand, promoting your business tone and professionalism.
Chat to our experts about our AI tools for business phone systems.
Why AI is the future of business communication
You might be worried that AI will replace your team, but that’s not the case. The right tools and application of AI doesn’t replace humans, instead it helps them do what they do more efficiently. At the same time, it keeps customers happy with increased communication. Your phone system can become a real business asset. Here’s what that looks like:
- Your team saves time AI handles routine tasks like call routing, logging, and reporting. This frees up your workforce to focus on meaningful conversations and other tasks.
- Your customers stay engaged Custom music on hold keeps callers from tuning out (or hanging up!). Effective scripts and branded voices create a smooth, consistent experience.
- Your business sounds like you You’re probably already investing in how your business looks, such as office branding or car logos. So, why not create customised phone systems that speaks in your brand’s voice (and stays consistent).
- Your sales team works more efficiently AI analytics and data insights highlight which calls matter most and why. This gives sales teams intel. They can spend more time selling and less time chasing the wrong leads.
- Your systems scale with you Cloud phone systems powered by AI are perfect for growing teams. Easily scalable, you can add features as you need them, without costly hardware upgrades.
These tools aren’t just transforming big corporations with large teams; they’re helping SMEs across the UK stay competitive and move with the times (and saving money on unnecessary resources). Doesn’t every SME love to save money?
AI automation with customisation: why it matters
AI has come a long way in recent years, and it’s no longer cold and robotic. With the right setup, you can really boost your business perception, customer happiness and your bottom line. AI is only as good as what you do with it, which is why at One Connectivity, we offer customisation at every level of your communication infrastructure.
With customised scripts, music, voices and features, your communication feels as personal as a face-to-face meeting. Start saving time and money behind the scenes and let AI to all the heavy lifting for you.
What to consider before upgrading your phone system
If you’re thinking about upgrading your phone system or making better use of your existing tools, here are some important checks we advise when getting started:
- Do you have a cloud phone system? Cloud systems allow for easy updates and AI integration without expensive hardware.
- Can your callers get what they need without waiting? AI can route calls faster and even solve queries before they reach a person.
- Do your hold messages sound like your brand? Custom audio leaves a stronger impression and keeps people listening.
- Are your team’s calls being analysed and optimised? AI-powered insights help improve performance and highlight training gaps.
- Does your communication setup help or hold you back? A flexible system adapts to your business, not the other way around.
Struggling to answer all these questions? Want some support from specialists? We can help.
Are you ready to take back time and save money with customised communications?
If you’re feeling like your business phone system is outdated, underperforming, or unable to cope with your needs, now is the perfect time to consider a cloud phone system and discover the latest tools available.
Support your team by onboarding AI products that can increase productivity, create smarter workflows and let your team get back to doing big picture tasks.
At One Connectivity, we help UK businesses grow with intelligent, flexible business phone systems. From AI on hold to analytics and real-time chat tools, we’ll help you make your phone system work for you now and as you grow.
Get efficiency without losing the human touch.
Get in touch today and find out how AI can help you take back time, boost your brand, and support your team.