Why the healthcare sector needs specialist communications

Chris Cowling - Why the healthcare sector needs specialist communications.

Why the healthcare sector needs specialist communications


Technical healthcare tips



We’re living in an exciting time for communication technology within the healthcare sector. Many practices face extraordinary challenges these days, and we believe that anything our communication systems can do to make staff and patients’ lives easier is an absolute win.

As an experienced engineer at One Connectivity, I install and monitor our products in healthcare practices. I want to share with you my thoughts on how I’ve seen specialist communication technology help practices to succeed and progress.

Benefits of a good communication system in healthcare

Let’s talk about the benefits of a reliable communications system. Having good internal and external communication improves patient care, enhances collaboration among healthcare providers, reduces response times, and reduces the risk of errors.

With the right technology, you can provide your patients and staff with an incredibly reliable and efficient service that speeds up everything you do within your practice. Patient information is accessed quickly, communicating with colleagues is simple, and responding to patient enquiries can be done promptly and professionally.

Managed solutions from our engineers

At One Connectivity, our engineers are highly trained and experienced in installing and maintaining communication systems for healthcare practices. Our team works closely with healthcare providers to understand their specific needs and tailor a solution that meets their requirements.

Our engineers will handle the installation and maintenance of your phone and IT systems. We have a friendly and proactive approach, and always like to leave you safe in the knowledge that you’re in good hands. The last thing we want to leave you feeling like you don’t know what’s going on with the technology that’s on your soil!

Why choose our communication solutions?


One Connectivity’s service is especially good for healthcare because we tailor our services to you. Our engineers have extensive experience working with city hospitals, private practices, group practices and pharmaceuticals. With our resources, transitions into new tech are quick and pain-free.

We have a portfolio of products to suit your practice perfectly. Here’s a few of the services we offer:

Cloud phone systems: These phone systems offer superior call quality. They also allow features such as call routing, call management, and voicemail capabilities. Cloud telephones can be easily integrated with other healthcare applications, such as EHRs, appointment scheduling systems, and patient portals.

Business mobiles: Business mobiles are becoming increasingly popular for staff in healthcare practices. If staff have work mobiles, they can stay connected with patients and colleagues, regardless of their location.

Video conferencing: Zoom, Google Meets and Microsoft Teams, are commonplace in the healthcare sector. Video conferencing ensures good staff-to-patient communication when a face-to-face meeting isn’t an option, and allows colleagues to meet from any location.

Secure messaging platforms: Secure messaging platforms, such as Slack and Microsoft Teams, are used to facilitate internal communication among healthcare providers. These platforms are secure and HIPAA-compliant, making them ideal for the healthcare sector.

Broadband and Wi-Fi networks: Reliable broadband and Wi-Fi is crucial for any commercial space. In an environment where patient information needs to be readily available, it’s sometimes worth considering an upgrade.

Comms technology trends in healthcare practices

We’ve seen the healthcare sector rapidly evolve in recent years, and so have the communication systems they use. There’s been a significant increase in the use of cloud phone systems and the integrations that they offer. A practice can do so much more when their calls are routed to and from EHRs, they have efficient appointment scheduling systems, and patient portals.

Staff mobiles are becoming more widespread too, enabling healthcare providers to stay connected with patients and colleagues from any location.

Since the pandemic, the shift towards hybrid working hasn’t really let up. It’s important to keep being vigilant and be mindful of the future.

Get in touch with our team

I hope this sheds some light on our products and how One Connectivity can help healthcare practices with their communications. As we move into 2023, we look forward to our continued work in the healthcare sector with new and existing clients.

Looking for specialist communication technology for your healthcare practice? Head to our contact page to get in touch or give us a call on 01158 968860.


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