To some people, phone systems are a thing for big organisations only. They’re seen as a luxury, or something you only need if you receive thousands of calls every day. This opinion is out of date, and we’ve written this blog to prove it! In fact,...
Let’s be honest: the traditional call centre doesn’t have a great reputation. They’re still associated with long waiting times, dissatisfied customers, and factory-like conditions where tired staff churn through call after call. This practice still happens, but we’re pleased to say it’s more of an...
Keeping phone systems up to date has to be a priority for hotels. Investing in a reliable system can generate value, make work easier for your staff and improve customer service. To even receive a 3-star rating, a hotel needs to provide a handset in...
Business is changing. More of what we do is online, and more of us are looking to work from home than ever before. Of course, COVID-19 forced a lot of businesses to allow remote working. However it only accelerated an existing trend, and even businesses...
We all like to save money. We know that adopting new business technology often doesn’t feel like the best way to cut down on expenses, but there’s a huge variety of services that can help you and your team to save in the short and...
Technology is more than just hardware and software. The tools we use to work also need to work alongside each other to create a worthwhile experience. From our communications software to the devices we use to stay productive, if everything can work together then customer...
The stakes are always getting higher in the world of business. Teams in many industries deal with large sums of money, sensitive information or work under critical timeframes every single day. We know the pressure this causes, and it is absolutely vital that the technology...
The building industry is one of the most important sectors in the country. It is also one with some of the most variety of roles and operation styles. From large multinational enterprises to SMEs and sole traders, there are many different kinds of construction teams...
Efficiency is a word at the forefront of business right now, especially since the start of the pandemic. Many industries have had to spend the last few months making up for lost time with their customers. So being able to handle crucial processes quickly is key. Efficiency...
A recent article from the BBC claimed that flexible working will likely be a theme of business life for at least the next three to four years, if not longer than that. No matter the industry you work in, or the number of remote days...