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A day in the life at One Connectivity with Emma

April 27, 2016 2:02 pm View Post

Our team answer the questions you’ve always wanted to ask…

this week, with Internal Business Development Manager, Emma Armstrong!

OneConnectivity-777

Emma, what is your role here at One Connectivity?  

I am an Internal Business Development Manager. I process fixed line, broadband and hosted solutions for new and existing businesses. I also process the billing for fixed lines and broadband customers. I bring on new business in all of the solutions we provide and I am on hand to solve any issues with the solutions.

How long have you been a member of the team?

I have been a member of the team since March 2014

 How does an average day in the office start for you?

I start around 8.50am, the I check my emails for any issues which I start to resolve and then speak to existing and new businesses regarding any new solutions we are providing.

What would you say is a highlight for you throughout your working day?

When the customer is happy with an outcome or I have brought a new solution for a customer.

Everyone has their own little role in a team, office DJ, office feeder (the one that always brings in the cakes…) what would you say your role is?

The Office Mum !

If your colleagues were to describe you in three words, what do you think they would be?

Honest, Passionate about my job, likes her food.

What’s the biggest challenge you face on a daily basis?

Dealing with Open Reach and how they work as a company.

What’s your favourite part of your role?

Resolving issues bringing new business on, speaking to existing customers.

What’s the best thing about working at One Connectivity?

It’s easy to talk to my Director about work and any issues I have, it’s refreshing.

A day in the life at One Connectivity with Simon

April 14, 2016 2:19 pm View Post

Our team answer the questions you’ve always wanted to ask..

… this week, with Customer Service Advisor, Simon Smith!

Simon, what is your role here at One Connectivity? 

I am a Customer Service Advisor – I process new and existing customer mobile quotes and upgrades. I also deal with day to day issues over the telephone and via email for our existing customers.

How long have you been a member of the team?

I have been a member of the team since 20th July 2015.

How does an average day in the office start for you?

I start at 9:00am, then I check my calendar for any EE bills that need to be emailed to customers. I then check my emails for any current or on-going issues and resolve them as quickly as possible.

What would you say is a highlight for you throughout your working day?

The highlight for me throughout the day is when I receive positive customer feedback, after resolving any issues or problems the customer may have.

Everyone has their own little role in a team, office DJ, office feeder (the one that always brings in the cakes…) what would you say your role is?

Office Search Engine.

If your colleagues were to describe you in three words, what do you think they would be?

Enthusiastic, Methodical and Energetic.

What’s the biggest challenge you face on a daily basis?

The biggest challenge I face is dealing with EE over the telephone.

What’s your favourite part of your role?

Solving problem for customers and processing mobile phone quotes.

What’s the best thing about working at One Connectivity?

The best thing about working at One Connectivity is the office atmosphere and learning more and more about the telecommunications industry.

A great two years celebrated by One Connectivity

April 12, 2016 1:13 pm View Post

Please see our latest press release below, detailing our new team members and marking the end of our second year in our Nottinghamshire office.

 

One Connectivity Office

 

Communications company One Connectivity is celebrating two years of being based at their Nottinghamshire office. The company also has another reason to celebrate; it is expanding with the introduction of several new team members, and has enjoyed a successful period.

 

One of the new members of One Connectivity’s staff, Simon Smith, joins the team on a full-time role after an initial 12-week placement. This came as a result of One Connectivity working with a national charity, and Managing Director Paul Stevenson explains the significance of this relationship.

 

Paul says: “One Connectivity was chosen as the communications partner for a national charity called Street League. This Charity uses the power of football to change the lives of young people by supporting them to get back into work, education or training. Simon joined us in July last year on a 12 week work placement and we were really impressed with his enthusiasm and the fact he really wanted to get back into employment. We decided to offer Simon a full time role at One Connectivity after his work experience. Through ongoing training and development Simon has become a fantastic addition to the One Connectivity team and a real success story for Street League.”

 

Paul also hopes that the additional experience of Technical Solutions recruit, Adam Millington, who has nine years’ experience in the telecoms industry, working with several key players in this field, will help One Connectivity continue to grow for years to come. It is hoped that Adam’s knowledge in the telecoms industry will allow One Connectivity’s customers to have a single point of contact whilst working with the company.

 

Adam says: “I am really excited to be joining the team at One Connectivity, I have been really impressed with them over the past couple of years and I am always impressed with their customer focus and emphasis on customer experience. I honestly feel that One Connectivity are the telecoms company that truly deliver what they say and more, and I am really happy to be part of a team of great people with the same focus and values that I hold. I will be looking after the support and technical services for Broadband, Data, Fixed Line and Telephone System customers; this will include advising on the best solutions to businesses, designing and installing solutions, as well as offering on-going support to these customers.”

 

One Connectivity has also grown in a physical sense. After moving to their offices in the Old British Waterways building on the bank of the Trent Lock, One Connectivity now occupies the entire ground floor and has plans to expand onto the first floor as well. It was almost by chance that One Connectivity found that the building was available, as Paul explains:

 

“We walk our dog on the canal tow path and noticed somebody moving out,” Paul says. “The next day we contacted the Canal and River Trust and we moved in two months later. It’s a large building covering two floors. We started in just one room downstairs and have grown over the past 24 months and now occupy the entire ground floor. We are already planning moving into the upstairs towards the back end of this year. Everybody comments on our location and all the staff enjoy a break down by the river and canal, especially in the summer.”

 

It is an exciting time for One Connectivity as they plan to continue growing their team by adding new staff members in the coming weeks. With more growth expected in the near future, and with the prospect of an expansion of their offices, One Connectivity is hopeful that they will be celebrating more success on their next birthday.

 

Press release issued by Mocha Marketing Limited on behalf of One Connectivity.

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