Cloud phone systems: improving patient experience at multiple medical sites Here at One Connectivity, we know the challenges and common issues that healthcare settings are often faced with: patient dissatisfaction with long hold times, excessive call volume causing staff to feel overwhelmed and a lack of...
We live in a digital world where many of our day-to-day tasks are handled online or over the internet. We rely heavily on technology, such as Wi-Fi, to stay connected. From robust Wi-Fi for outdoor sites to reliable cloud telephony, being online is extremely important...
We've added another string to our bow, and now offer IT services to both new and longstanding customers. We've had our sights set on providing IT support to our customers for some time, and we are excited to now be able to offer this new...
Mobile phones have come a long way since the first handset hit the shelves back in 1973. Now, mobile phones offer the power of a mini computer as well as being a multi-layered communication device that fits neatly in your pocket, giving you instant, on-the-go...
From an accounts perspective, One Connectivity tailors our services differently to every industry sector. For healthcare practices, we often find that a personal on-site approach and close attention to detail is key. I think we can all agree that these are trying times for the healthcare...
Every business needs to be efficient – especially now. This is true of every area of the organisation, including on the phones. When you get a high volume of inbound calls, it’s easy for things to start going wrong. You might be resolving calls too slowly....
“Work Monday to Friday, 9 to 5. Commute to the office – no exceptions.” Is this your workplace? It doesn’t have to be. Why remote working is a win-win for your business and your people Flexible work is still a hot topic after Covid. Lockdown showed millions of...
Holiday season is in full swing. As many of us start jetting off for our first foreign holidays in a while, we thought it would be a perfect time to discuss how to manage staff leave. We’re not so much talking about your internal policy...
Everyone knows (well, everyone says!) that customers are everything in business. That’s why we have jargon like “CX”, along with more everyday expressions like “the customer’s always right”. It’s all well and good to say nice things to customers, but how often do businesses really listen...
Don’t know much about the ISDN switch-off? You’re in the right place! BT is retiring the UK’s telecoms infrastructure. This means you might need to change how you route calls to and from your business. It’s coming soon, so it’s important to be aware of what’s...