Let’s be honest: the traditional call centre doesn’t have a great reputation. They’re still associated with long waiting times, dissatisfied customers, and factory-like conditions where tired staff churn through call after call. This practice still happens, but we’re pleased to say it’s more of an...
While I love all the work we do here at One Connectivity, there are some standout services that I’m really proud to say we’re able to provide. The work we’re able to do for care homes around the country is incredibly important to me. Over...
At One Connectivity we always like to keep you updated on the very latest technology. But we also feel like we have plenty of advice worth sharing when it comes to running your business too. We'd like to offer some insights about the things we've...
As business communications systems get ever more sophisticated, a growing number of businesses are making use of on-hold marketing to communicate with callers who are waiting to get through. On-hold marketing offers a lot of opportunities, but we’ve found that some business struggle to make...
Mental health in the workplace is changing. The rise of remote working has massively shifted the dynamic in many businesses and for some it’s unlikely that they’ll ever return to the office full-time again. Businesses have had to adapt quickly in the past two years...
As technology advances, more and more businesses are turning to unified communications (UC). In essence, UC gathers all business comms – voice call, video conferencing and more – and unites them in a single platform. This means your team can communicate internally and externally across multiple...
It’s difficult to predict which technology and services will define a new year. 2022 is set to bring a number of new innovations that will support businesses in the workplace and from home. From more ‘internet of things’ enabled services to an even greater expansion...
It’s that time of year again! Christmas means different things to different businesses. In sectors like retail and hospitality, it’s one of the busiest times. In others, it’s among the quietest. Wherever your business stands, customers expect great service all year round. This is why...
Since COVID-19 restrictions first eased in England, more and more of us are returning to the workplace. But if the last couple of years have taught us one thing, it’s that we can’t afford to be complacent. The Government’s Plan A involves few restrictions. But...
Peace of mind can be hard to come by when you’re running your own business. Whether you’re in the office or working remotely, being able to keep an eye on how things are going can be incredibly valuable. If you have a clear understanding of...