“What’s the most important quality in a salesperson?” I’ve worked in sales for decades now, and I’ve seen that question pop up a thousand times. My answer is always the same, and it tends to surprise people. But recently, I answered that question in the usual way,...
Connection is what we’re all about here at OC. We connect businesses with their customers and teams to each other. We naturally use some great products and services to do this, but what really matters are the people behind them. You can have the flashiest...
At One Connectivity our aim has always been to help businesses communicate better with their teams and customers. Recently though, the rise of remote work has led to staff at all levels of business feeling isolated. As Managing Director here at One Connectivity, I know...
Let’s be honest: the traditional call centre doesn’t have a great reputation. They’re still associated with long waiting times, dissatisfied customers, and factory-like conditions where tired staff churn through call after call. This practice still happens, but we’re pleased to say it’s more of an...
While I love all the work we do here at One Connectivity, there are some standout services that I’m really proud to say we’re able to provide. The work we’re able to do for care homes around the country is incredibly important to me. Over...
At One Connectivity we always like to keep you updated on the very latest technology. But we also feel like we have plenty of advice worth sharing when it comes to running your business too. We'd like to offer some insights about the things we've...
As business communications systems get ever more sophisticated, a growing number of businesses are making use of on-hold marketing to communicate with callers who are waiting to get through. On-hold marketing offers a lot of opportunities, but we’ve found that some business struggle to make...
Mental health in the workplace is changing. The rise of remote working has massively shifted the dynamic in many businesses and for some it’s unlikely that they’ll ever return to the office full-time again. Businesses have had to adapt quickly in the past two years...
As technology advances, more and more businesses are turning to unified communications (UC). In essence, UC gathers all business comms – voice call, video conferencing and more – and unites them in a single platform. This means your team can communicate internally and externally across multiple...
It’s difficult to predict which technology and services will define a new year. 2022 is set to bring a number of new innovations that will support businesses in the workplace and from home. From more ‘internet of things’ enabled services to an even greater expansion...