As a business we have a lot of different responsibilities to a lot of different people. Naturally we have a duty to our customers, our colleagues, our partners and suppliers, but I think it goes a lot further than that. A great business, one with...
Customer experience is what sets your business apart. And at One Connectivity, we’d like to think we’ve taken this an extra step further. In our industry, when we’re supporting businesses with their technology needs, every job is different. This means we have to tailor our...
Holiday season is in full swing. As many of us start jetting off for our first foreign holidays in a while, we thought it would be a perfect time to discuss how to manage staff leave. We’re not so much talking about your internal policy...
Everyone knows (well, everyone says!) that customers are everything in business. That’s why we have jargon like “CX”, along with more everyday expressions like “the customer’s always right”. It’s all well and good to say nice things to customers, but how often do businesses really listen...
“What’s the most important quality in a salesperson?” I’ve worked in sales for decades now, and I’ve seen that question pop up a thousand times. My answer is always the same, and it tends to surprise people. But recently, I answered that question in the usual way,...
Don’t know much about the ISDN switch-off? You’re in the right place! BT is retiring the UK’s telecoms infrastructure. This means you might need to change how you route calls to and from your business. It’s coming soon, so it’s important to be aware of what’s...
Choosing technology is huge for any business. Get it right and you’ll be more productive. Get it wrong and you’ll be saddled with something that’s all cost and no benefit. And on top of all that, you’ll eventually have to spend all over again replacing...
It goes without saying that customer and client relations are essential in any business. Building and maintaining their trust should always be a priority. That’s why customer experience is so widely discussed – and rightly so. But this blog is about something that’s not discussed enough...
Finding the right business broadband used to be a fairly simple task, you just picked the provider that offered the best connection and away you went. Now with the arrival of new services and an increased focus on flexibility, it’s a lot more complicated. That’s...
Connection is what we’re all about here at OC. We connect businesses with their customers and teams to each other. We naturally use some great products and services to do this, but what really matters are the people behind them. You can have the flashiest...