Every business needs to be efficient – especially now. This is true of every area of the organisation, including on the phones. When you get a high volume of inbound calls, it’s easy for things to start going wrong. You might be resolving calls too slowly....
“Work Monday to Friday, 9 to 5. Commute to the office – no exceptions.” Is this your workplace? It doesn’t have to be. Why remote working is a win-win for your business and your people Flexible work is still a hot topic after Covid. Lockdown showed millions of...
UK internet connectivity has changed dramatically in the past few years. We’re not going to bombard you with all the buzzwords here, but more of our devices are connected to the ‘internet of things’ than ever before. As businesses we rely on strong broadband for...
Five years ago, remote working was a rarity. The technology to support it existed, but a lot of organisations still doubted the productivity of remote workers. The commute and the office were the norm. But then, Covid happened. As the UK went into lockdown, working habits...
As a business we have a lot of different responsibilities to a lot of different people. Naturally we have a duty to our customers, our colleagues, our partners and suppliers, but I think it goes a lot further than that. A great business, one with...
Customer experience is what sets your business apart. And at One Connectivity, we’d like to think we’ve taken this an extra step further. In our industry, when we’re supporting businesses with their technology needs, every job is different. This means we have to tailor our...
Holiday season is in full swing. As many of us start jetting off for our first foreign holidays in a while, we thought it would be a perfect time to discuss how to manage staff leave. We’re not so much talking about your internal policy...
Everyone knows (well, everyone says!) that customers are everything in business. That’s why we have jargon like “CX”, along with more everyday expressions like “the customer’s always right”. It’s all well and good to say nice things to customers, but how often do businesses really listen...
“What’s the most important quality in a salesperson?” I’ve worked in sales for decades now, and I’ve seen that question pop up a thousand times. My answer is always the same, and it tends to surprise people. But recently, I answered that question in the usual way,...
Don’t know much about the ISDN switch-off? You’re in the right place! BT is retiring the UK’s telecoms infrastructure. This means you might need to change how you route calls to and from your business. It’s coming soon, so it’s important to be aware of what’s...
