It goes without saying that customer and client relations are essential in any business. Building and maintaining their trust should always be a priority. That’s why customer experience is so widely discussed – and rightly so. But this blog is about something that’s not discussed enough...
Finding the right business broadband used to be a fairly simple task, you just picked the provider that offered the best connection and away you went. Now with the arrival of new services and an increased focus on flexibility, it’s a lot more complicated. That’s...
Connection is what we’re all about here at OC. We connect businesses with their customers and teams to each other. We naturally use some great products and services to do this, but what really matters are the people behind them. You can have the flashiest...
Construction is one of the most important industries in the UK. It’s also one of the most complex and demanding. There can’t be many other sectors that bring together so many different specialities. Architects, engineers and designers for the planning. Suppliers and manufacturing for the materials....
The manufacturing sector faces some serious challenges when it comes to communications. These are often caused by sites that are split between offices, factory floors and distribution hubs, and very specific customer requirements. In today’s blog we’ll detail how we’ve helped customers here and the...
At One Connectivity our aim has always been to help businesses communicate better with their teams and customers. Recently though, the rise of remote work has led to staff at all levels of business feeling isolated. As Managing Director here at One Connectivity, I know...
To some people, phone systems are a thing for big organisations only. They’re seen as a luxury, or something you only need if you receive thousands of calls every day. This opinion is out of date, and we’ve written this blog to prove it! In fact,...
Let’s be honest: the traditional call centre doesn’t have a great reputation. They’re still associated with long waiting times, dissatisfied customers, and factory-like conditions where tired staff churn through call after call. This practice still happens, but we’re pleased to say it’s more of an...
While I love all the work we do here at One Connectivity, there are some standout services that I’m really proud to say we’re able to provide. The work we’re able to do for care homes around the country is incredibly important to me. Over...
Keeping phone systems up to date has to be a priority for hotels. Investing in a reliable system can generate value, make work easier for your staff and improve customer service. To even receive a 3-star rating, a hotel needs to provide a handset in...
