At One Connectivity our aim has always been to help businesses communicate better with their teams and customers. Recently though, the rise of remote work has led to staff at all levels of business feeling isolated. As Managing Director here at One Connectivity, I know...
To some people, phone systems are a thing for big organisations only. They’re seen as a luxury, or something you only need if you receive thousands of calls every day. This opinion is out of date, and we’ve written this blog to prove it! In fact,...
Let’s be honest: the traditional call centre doesn’t have a great reputation. They’re still associated with long waiting times, dissatisfied customers, and factory-like conditions where tired staff churn through call after call. This practice still happens, but we’re pleased to say it’s more of an...
While I love all the work we do here at One Connectivity, there are some standout services that I’m really proud to say we’re able to provide. The work we’re able to do for care homes around the country is incredibly important to me. Over...
Keeping phone systems up to date has to be a priority for hotels. Investing in a reliable system can generate value, make work easier for your staff and improve customer service. To even receive a 3-star rating, a hotel needs to provide a handset in...
Communication is key in the education sector. From primary to higher education institutions, keeping on top of internal and external comms is a significant daily task. If the workload becomes overwhelming, it’s easy for standards to slip. In a sector where reputation matters so much,...
At One Connectivity we always like to keep you updated on the very latest technology. But we also feel like we have plenty of advice worth sharing when it comes to running your business too. We'd like to offer some insights about the things we've...
As business communications systems get ever more sophisticated, a growing number of businesses are making use of on-hold marketing to communicate with callers who are waiting to get through. On-hold marketing offers a lot of opportunities, but we’ve found that some business struggle to make...
Hybrid working is here to stay. The benefit that people in nearly every industry have seen by being allowed to work from home is too great to ignore. Businesses have also done well out of offering a hybrid working policy. The option to work remotely...
Mental health in the workplace is changing. The rise of remote working has massively shifted the dynamic in many businesses and for some it’s unlikely that they’ll ever return to the office full-time again. Businesses have had to adapt quickly in the past two years...